![]() ~ Important Note for CAW Players: The EA App and CAW seems to work now for most. The Sims 3 Community Managers may not able to able to help with account issues, but they can usually get players in contact with someone who can. ~ Consider Posting on Answers.ea - Sims 3 Technical Help: If EA Support isn't being helpful either by email or live chat, You might try posting on answers.ea Sims 3 Tech Board: ( ). If you don't see the option, change the location in your browser window to U.S. You may need to try asking about it with Live Chat Support. Missing game and/or add-ons seems to be an account issue, like code(s) being blocked or game entitlements not being recognized as owned. ~ Consider Contacting EA: ( ) after looking at your purchase history to see if the packs do show up on your account. Look at your purchase history or the item's page. Check the Sims 3 Store's website ( ) for your store content. ~ Check Your EA Account via the Website: Login to your EA Account via the EA Website ( ) to check your purchase history. This will help the EA App allow you to install and uninstall. ( ) ~ Turn off EA App Overlay: In the EA App, click Application and look for In-game Overlay this setting needs to be turned off. If you're having problems with launching the EA App, Sims 3 downloading or installing it's add-ons and store content, or missing game content please consider trying the following: ~ Run the EA Error Reporter Tool: ( ) Share the Report ID along with a list of packs that won't download or install properly in this post on answers.ea Sims 3 Technical Help Board. However, they are still looking into the issues, as there are more games affected than Sims 3 and Sims 4. I've seen a lot of reports of problems with the switch-over. EA has made the EA App a requirement (as of end of Feb 2023). Was this article helpful? 0% of 0 players found this article helpful.✽Updated: Aug.26.2023✽ I've been trying to keep up with the information on the EA App, Sims 3, expansions, stuff packs and it's store content. Keep an eye on on Twitter for everything from outage info to news about our games. ![]()
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